Privacy policy

At Havenclo, we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our website (the "Services") or otherwise interact with us.

By using any of our Services, you agree to the collection and use of information in accordance with this policy.

1. Personal Information We Collect

To provide you with a curated shopping experience, we collect information that identifies or can be linked to you. This includes:

• Contact Information: Name, shipping address, billing address, phone number, and email address.

• Financial Information: Payment card details, billing information, and transaction history. All payments are processed securely via Shopify Payments or other authorized payment gateways.

• Account Details: Username, password, and shopping preferences.

• Device & Usage Data: IP address, browser type, device info, and how you interact with our website (collected via cookies and log files).

• Customer Support: Any information you provide when contacting us at hello@havenclo.com.

2. How We Use Your Information

We use your personal information for the following purposes:

• Fulfill Orders: To process payments, arrange shipping, and provide order confirmations and invoices.

• Communication: To respond to inquiries, provide customer support, and send service-related notifications.

• Marketing: To provide you with targeted advertisements or marketing communications (only with your explicit consent).

• Security: To screen orders for potential risk or fraud. We use industry-standard encryption, including SSL (Secure Sockets Layer) technology, to ensure that your sensitive data is protected during transmission.

• Compliance: To comply with applicable laws and regulations.

3. Cookies and Tracking Technologies

Our website uses Cookies to enhance your experience. Cookies help us remember your cart items, recognize your preferences, and analyze site traffic.

• Control: You may choose to disable cookies through your browser settings, but this may affect your user experience and some site features.

• Platform: We use Shopify to power our store. For more details on how Shopify uses your information, please refer to the Shopify Privacy Policy.

4. Sharing Your Personal Information

We share your personal information with third parties to help us use your Personal Information, as described above. For example:

• Service Providers: We share information with companies that assist us with shipping (e.g., USPS, UPS), payment processing, and data analytics.

• Advertising Partners: We share information about your usage of the site with advertising partners (e.g., Google, Pinterest) to serve relevant ads to you on other platforms.

• Compliance with Law: We may share information to comply with subpoenas, search warrants, or other lawful requests for information.

5. Your Rights & Choices

Depending on where you reside (e.g., California, UK, or EEA), you may have the following rights:

• Access/Know: The right to request a copy of the data we hold about you.

• Correction/Deletion: The right to request corrections or deletion of your personal information.

• Opt-Out: The right to opt-out of "targeted advertising" or the "sale" of personal information. To exercise these rights, please contact us at hello@havenclo.com.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe your child has provided us with personal data, please contact us to request its deletion.

8. International Transfers

Your information may be transferred to and processed in countries outside of your own, including the United States, where data protection laws may differ from those in your jurisdiction.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post the revised policy on this page with an updated "Last Updated" date.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

• Business Name: Havenclo

• Email: hello@havenclo.com

• Phone: +1 702-538-1962

• Address: 221 Lee Ln, Bolingbrook, IL 60440, United States